Terms and conditions

About us and these terms

Tallspin is run by Business name (company number Company number), Business address. You can contact us at [email protected].

These terms apply to orders placed on our UK website by consumers, meaning people buying for their own personal use. By placing an order, you agree to them. Please read them together with our Delivery, Returns and refunds, and Privacy policy pages.

You must be 18 or over to place an order. Our contract with you is in English.

These terms were last updated on 12 November 2026. We may change them from time to time. The version on our website when you place your order is the one that applies to it.

Our products

We sell a cordless, USB-rechargeable spin scrubber with a telescopic handle and nine interchangeable heads, a five-piece spare head pack, and the Bathroom Finishing Kit (a silicone shower squeegee with hook and a silicone drain hair catcher).

We describe our products as accurately as we can. Colours can look slightly different on different screens, and packaging may vary.

Please read and follow the instructions that come with your product, including the charging instructions. Before cleaning delicate, coated or polished surfaces, try the scrubber on a small, hidden area first.

Orders, prices and payment

• Prices are in pounds sterling. Any delivery charge is shown at checkout before you pay.
• To order, add items to your bag, enter your details, review your order and pay. You can check and correct any mistakes before you pay.
• When you press the button to pay, you're placing an order with an obligation to pay. Payment is processed by Stripe.
• Our contract with you is formed when we send you an order confirmation email. We keep a record of your order, and the confirmation email gives you its details.
• If we can't supply an item, for example because it's unavailable from our supplier, we'll tell you and refund you in full for that item.
• If we make an obvious mistake with a price, we'll contact you before your order is sent. You can choose to go ahead at the correct price or cancel for a full refund.

The one-click add-on offer

Straight after you pay, we may show you a one-time offer to add the Bathroom Finishing Kit to your order. Here's how it works:

• At checkout, your card is saved securely with Stripe so that this offer can be accepted with one click.
• If you accept, we charge the same card for the kit. The price, including any delivery charge, is shown on the offer before you accept.
• Nothing more is charged unless you click to accept. If you decline or close the page, that's the end of it.
• Occasionally your bank may ask you to confirm the payment again.
• The kit is charged separately, may be confirmed in a separate email, and may arrive in a separate parcel.
• We don't use your saved card for anything else, and you can ask us to remove it at any time.
• You have the same rights for the kit as for the rest of your order, including the 14-day right to cancel and your rights under the Consumer Rights Act 2015.

Delivery and ownership

Orders are sent from our suppliers overseas, may arrive in more than one parcel, and usually arrive within 8 to 15 business days. Delivery times are estimates. Full details are on our Delivery page.

Your order is our responsibility until it's delivered to you, or to someone you've asked to receive it. You own the products once we've received payment in full.

If your order is late and we can't deliver it within a further reasonable period that we agree with you, you can cancel it and we'll refund you in full for anything you haven't received.

Cancelling and your legal rights

You can cancel your order within 14 days without giving a reason. The period starts the day after you receive your order, or the last parcel of it. The right to cancel doesn't apply to sealed hygiene items once you've unsealed them after delivery, and we may reduce a refund for items that have been used. Full details, including how to cancel and a model cancellation form, are on our Returns and refunds page.

On top of this, our 30-day money-back guarantee lets you claim a full refund within 30 days of delivery, even for items you've used, without returning them. Its terms are on our Returns and refunds page.

We're under a legal duty to supply products that match this contract. Here's a summary of your key legal rights:

Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If they're not: within 30 days of delivery you can reject them for a full refund; after that, you're entitled to a repair or replacement; and if a repair or replacement isn't possible or doesn't fix the problem, you're entitled to a price reduction or a refund. If a fault appears within six months of delivery, it's assumed to have been there at delivery unless we can show otherwise.

Nothing in these terms affects your legal rights. For more information, contact Citizens Advice at citizensadvice.org.uk, or Advice Direct Scotland at consumeradvice.scot if you live in Scotland.

Our responsibility to you

If we fail to comply with these terms, we're responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill. Loss or damage is foreseeable if it's obvious it will happen, or if both of us knew it might happen when you placed your order.

We don't exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of your legal rights in relation to the products, and for defective products under the Consumer Protection Act 1987.

We only supply products for domestic and private use. We're not responsible for any loss of profit, loss of business, business interruption or loss of business opportunity.

We're not responsible for delays caused by events outside our control. If one affects your order, we'll contact you as soon as possible. If there's a risk of substantial delay, you can cancel and get a refund for anything you've paid for but not received.

Other important terms

• Website content: the text, images and videos on our website belong to us or are used with permission. Please don't copy them for commercial use without asking us first.
• Privacy: we handle your personal data as set out in our Privacy policy.
• Complaints: if you have a complaint, email [email protected] and we'll do our best to resolve it. If we can't, we'll tell you about an alternative dispute resolution provider and whether we're willing to use it.
• Governing law: these terms are governed by the law of England and Wales, and you can bring proceedings in the English courts. If you live in Scotland, you can bring proceedings in Scotland or England. If you live in Northern Ireland, you can bring proceedings in Northern Ireland or England.