Returns and refunds

Your rights at a glance

• Not for you? Our 30-day money-back guarantee: email us within 30 days of delivery and we'll refund your whole order, even if you've used it. No need to send it back.
• Changed your mind? You also have the legal right to cancel within 14 days, starting the day after your order arrives. You then have a further 14 days to send the items back.
• Faulty or not as described? You can reject it for a full refund within 30 days of delivery. After that, you're entitled to a repair or replacement, and in some cases a price reduction or refund.
• Brush heads, sponges and drain catchers: different rules apply once they've been unsealed or used. Faulty items are always covered.
• Refunds go back to your original payment method, within 14 days.

Our 30-day money-back guarantee

On top of your legal rights, we give you a 30-day money-back guarantee. Use the scrubber properly, and if it isn't right for you, we'll refund your order in full. You don't need to send anything back.

• How long: 30 days, starting the day after your order arrives (or the last parcel of it, if it comes in more than one).
• What's covered: everything in your order, including a spare head set or Bathroom Finishing Kit, even if you've used them.
• How to claim: email [email protected] within the 30 days with your order number and a line on what didn't work for you. That's it: no forms, no photos needed.
• No need to send it back: keep it, pass it on or recycle it. If you recycle the scrubber, please take it to a battery or electricals recycling point, not the household bin.
• Your refund: the full amount you paid, including delivery, back to the payment method you used, within 5 working days of your email.
• One claim per household.

This guarantee is given by Business name, Business address. It's in addition to your legal rights, including your right to cancel and your rights under the Consumer Rights Act 2015, and it doesn't affect them.

Your right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days without giving any reason.

The cancellation period starts the day after you, or someone you've asked to receive it, take delivery of your order, and lasts 14 days. If your order arrives in more than one parcel, including a Bathroom Finishing Kit added after checkout, the 14 days start the day after the last parcel arrives. You can also cancel before your order arrives.

To cancel, you need to tell us clearly that you've decided to cancel. The easiest way is to email [email protected] with your order number. You can also write to us at Business address. You can use the model cancellation form below, but you don't have to.

To meet the deadline, you just need to send your message before the 14 days are up.

Sending items back

Within 30 days of delivery, it's simpler to use our money-back guarantee above: you don't need to send anything back.

If you cancel after receiving your order, please send the items back to Returns address without undue delay, and no later than 14 days after the day you tell us you're cancelling. You meet this deadline if you send the items before the 14 days are up.

You pay the cost of sending items back when you cancel. We recommend using a tracked service and keeping your proof of postage.

The scrubber contains a rechargeable battery, and some postal services have rules about sending batteries. If you're returning the scrubber, email us and we'll tell you how to send it safely.

You can handle the items as you would in a shop, to check what they are, how they work and whether they suit you. If they've been handled or used beyond that, we may reduce your refund to reflect any loss in their value.

Brush heads, sponges and drain catchers

These items are used to clean bathrooms, toilets and drains, so different rules apply once they've been opened or used:

• Sealed items: if a brush head, sponge or drain hair catcher is supplied in sealed hygienic packaging, the right to cancel no longer applies to that item once you've unsealed it after delivery. The regulations allow this for sealed goods that aren't suitable for return for health protection or hygiene reasons.
• Used items: using a brush head, sponge or drain catcher for cleaning goes beyond the handling needed to check it. If you return a used item, we may reduce your refund to reflect its loss in value, which for a used cleaning item may be up to its full price.
• Unopened and unused items can be returned in the usual way.

None of this affects your rights if an item is faulty, damaged or not as described. Those rights apply whether or not the item has been opened or used.

Refunds when you cancel

We'll refund the price you paid for the items you cancel. If you cancel your whole order, we'll also refund the delivery charge you paid, up to the cost of our standard delivery. If you cancel only part of your order, we'll refund any delivery charge that was charged specifically for the items you're returning.

We'll refund you without undue delay, and no later than 14 days after we receive the items back, or 14 days after you send us proof that you've returned them, if that's sooner. If you cancel before your order has been sent, we'll refund you within 14 days of you telling us.

We'll refund you using the same payment method you used to pay, and we won't charge you a fee for the refund.

If you added a Bathroom Finishing Kit using the one-click offer after checkout, it was charged separately, so its refund may also appear separately.

Faulty or not as described

Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If they're not: within 30 days of delivery you can reject them for a full refund; after that, you're entitled to a repair or replacement; and if a repair or replacement isn't possible or doesn't fix the problem, you're entitled to a price reduction or a refund. If a fault appears within six months of delivery, it's assumed to have been there at delivery unless we can show otherwise.

These rights apply in addition to your right to cancel, and nothing in our policies affects them.

If something is faulty or damaged, email us at [email protected] with your order number and photos or a short video showing the problem. If we need the item back, we'll pay for the return postage.

If you reject a faulty item within 30 days of delivery, we'll refund you in full within 14 days of agreeing that you're entitled to a refund.

After 30 days, we'll repair or replace the item. If that isn't possible, or doesn't fix the problem, you can ask for a price reduction or a refund. Within six months of delivery, that refund will be in full. After six months, we may make a reasonable deduction for the use you've had.

Brush heads and sponges wear down with use, like any cleaning brush. Normal wear isn't a fault, but a head that splits, comes apart or wears out much sooner than you'd reasonably expect may be.

How long a product should last depends on what's reasonable for that type of product and its price. The legal time limit for bringing a claim is generally six years from delivery (five years in Scotland).

Model cancellation form

You don't have to use this form, but you can if you'd like to. Copy the text into an email or letter, fill it in and send it to us. Including your order number will help us find your order quickly.