Contact us

The quickest way to reach us is by email. We usually reply within 2 business days.

Last updated 12 November 2026. Applies to orders delivered in the United Kingdom.

Draft: needs legal review before launch. Highlighted items are still to be filled in.

How to reach us

We usually reply within 2 business days (Monday to Friday, not including bank holidays). If your message is about an order, sending it from the email address you used at checkout helps us find it quickly.

Before you email about an order

To help us sort things out in one reply, please include:

your order number, which is in your order confirmation email
your full name and the email address you used to order
a short description of your question or the problem
for a faulty or damaged item: clear photos or a short video showing the problem, plus a photo of the packaging if it arrived damaged
for a delivery question: your tracking number, if you have one
for a return or cancellation: which items it covers and, if you're happy to tell us, why

Wondering where your order is? Check your tracking email first. Orders can arrive in more than one parcel, so one tracking number may not cover everything.

Privacy requests and complaints

To use your data protection rights, or to make a complaint, email [email protected]. Our Privacy policy and Terms and conditions explain how we handle these requests.

Business details

Trading name: Tallspin
Company name: Business name
Company number: Company number
Address: Business address
Email: [email protected]

Returns: please email us before sending anything back if you can. Returns go to Returns address.