Delivery

At a glance

• We deliver to: addresses in the United Kingdom
• Delivery time: usually 8 to 15 business days from when you place your order
• Delivery cost: free standard delivery
• Tracking: emailed to you when your order ships
• Sent from: our suppliers' warehouses overseas

Business days are Monday to Friday, not including bank holidays. Delivery times are estimates, not guarantees, but we'll always tell you if we know something is running late.

Where your order comes from

Tallspin works with suppliers and fulfilment partners overseas. When you place an order, we pass it to them, and they pack it and send it directly to you. That's why delivery takes longer than it would from a UK warehouse.

Your order may arrive in more than one parcel, sometimes on different days. For example, the scrubber, a spare head pack and a Bathroom Finishing Kit may be packed and sent separately. If one parcel arrives before the others, the rest are usually still on their way.

Tracking your order

When your order ships, we'll email you a tracking number. If your order is split into more than one parcel, you may receive more than one tracking number.

Tracking can take a few days to start showing updates, particularly while a parcel is travelling internationally. If it hasn't updated for a while, or your order is past the end of its estimated delivery window, email us at [email protected] and we'll look into it.

Can't find your tracking email? Check your junk or spam folder first, then contact us with your order number.

Your delivery address

Please check your address carefully at checkout, including your house or flat number and your postcode. We send your order to the address you give us.

If you spot a mistake, email us straight away. We can usually update the address if your order hasn't shipped yet. Once it has shipped, we may not be able to redirect it.

If a parcel can't be delivered because the address was incomplete or incorrect, or because it wasn't collected, we'll contact you about your options. If the problem was with the address entered at checkout, we may ask you to cover the cost of sending it again.

Prices and import charges

Our prices are in pounds sterling. The total shown at checkout, including delivery, is the total you pay.

You shouldn't be asked to pay any extra VAT, customs duty or handling fees when your parcel arrives. If a carrier asks you to pay anything, please email us before you pay so we can sort it out.

Late, lost or damaged parcels

Your order is our responsibility until it's delivered to you, or to someone you've asked to receive it. If something goes wrong on the way, we'll put it right.

• Late: if your order hasn't arrived by the end of its estimated delivery window, email us. We'll check with the carrier and tell you what's happening. If we still can't deliver within a further reasonable period that we agree with you, you can choose a replacement or cancel and get a full refund for the missing items.
• Lost: if a parcel is confirmed lost, we'll send a replacement or refund you in full for the items in it, whichever you prefer.
• Marked as delivered but not received: check around your property, with neighbours, and for any card from the carrier. Then email us as soon as you can and we'll investigate with the carrier.
• Damaged: if your parcel arrives damaged, email us with photos of the packaging and the item. Damaged items are covered by our Returns and refunds policy and the Consumer Rights Act 2015.